Cookie Policy
Last Updated: March 2026
This Cookie Policy explains how HealoGenic.ai ("we," "us," or "our") uses cookies and similar technologies when you visit our website. It should be read alongside our Privacy Policy.
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners usage information.
2. Cookies We Use
2.1 Essential Cookies (Always Active)
These cookies are strictly necessary for the Service to function and cannot be switched off. They are set in response to actions you take, such as logging in or setting your privacy preferences.
| Cookie | Purpose | Duration |
|---|---|---|
| Session tokens | Authentication via Amazon Cognito (JWT) | 1 hour (access) / 30 days (refresh) |
| CSRF token | Cross-site request forgery protection | Session |
| Cookie consent | Remembers your cookie consent preferences | 12 months |
2.2 Functional Cookies
These cookies enable enhanced functionality and personalization, such as remembering your preferred display settings and wellness preferences.
| Cookie | Purpose | Duration |
|---|---|---|
| healo-guide-messages | Stores current Healo Guide conversation in localStorage for session continuity | 24 hours |
| Theme / display preferences | Remembers UI preferences | 12 months |
2.3 Analytics Cookies
These cookies help us understand how visitors interact with the Service by collecting and reporting information anonymously.
| Provider | Purpose | Duration |
|---|---|---|
| PostHog | Product analytics — page views, feature usage, anonymized user journeys | 12 months |
2.4 Advertising Cookies (Free Tier Only)
If you are on the free tier, we display advertisements through Google AdSense. These cookies are used by Google to serve ads based on your browsing history and interests. Paid subscribers (Plus and Premium) do not see ads and these cookies are not set.
| Provider | Purpose | Duration |
|---|---|---|
| Google AdSense | Personalized or non-personalized ad delivery | Varies (up to 13 months) |
| Google DoubleClick | Ad frequency capping and performance measurement | Varies (up to 13 months) |
3. How to Manage Cookies
You can manage your cookie preferences in the following ways:
- Browser settings: Most browsers allow you to block or delete cookies through their settings. Note that blocking essential cookies may prevent you from using the Service.
- Google Ad Settings: Opt out of personalized advertising at adssettings.google.com
- Do Not Track: We respect the Do Not Track (DNT) browser signal. When DNT is enabled, we disable analytics and advertising cookies.
4. Geo-Detection and Consent
Users detected as being in the EU or UK are presented with a cookie consent banner that requires explicit opt-in for analytics and advertising cookies before they are set, in compliance with the GDPR and ePrivacy Directive. Essential cookies are exempt from consent requirements as they are strictly necessary for the Service to function.
5. Changes to This Policy
We may update this Cookie Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.
6. Contact Us
If you have questions about our use of cookies, contact us at privacy@healogenic.ai.